Frequently Asked Questions

cloudeVITA is a comprehensive Hospital Management ERP (Enterprise Resource Planning) system developed by Shivakarma Infotech Solutions Pvt. Ltd. It integrates all hospital operations including patient management, billing, pharmacy, laboratory, inventory, and more into a single unified platform.

cloudeVITA is designed for healthcare institutions of all sizes - from small clinics and nursing homes to large multi-specialty hospitals and hospital chains. Our flexible plans cater to different needs and scales of operation.

Yes, cloudeVITA is a cloud-based solution that can run on any device with internet connectivity. We also offer on-premise deployment options for hospitals that prefer to host the system on their own servers.

Implementation typically takes 2-4 weeks depending on the size of your hospital and the modules you choose. This includes setup, data migration, customization, and staff training. We follow a structured 4-step process: Consultative Service → Setup & Implementation → User Training → Ongoing Support.

Yes, comprehensive training is included with every plan. We provide both on-site and online training sessions for all staff members including doctors, nurses, receptionists, pharmacists, lab technicians, and administrators. Training materials and video tutorials are also provided.

Absolutely! Our team will help migrate your existing patient records, billing data, and other critical information to cloudeVITA. We support data import from most common formats including Excel, CSV, and direct database migration.

Yes! cloudeVITA includes built-in telemedicine capabilities. Doctors can conduct video consultations with patients online, send reports, write prescriptions, and manage appointments all from within the platform.

Yes, cloudeVITA supports integration with various lab equipment and analyzers. Test results can be automatically imported into the system, reducing manual data entry and errors.

Yes, cloudeVITA offers mobile apps for both Android and iOS. Doctors can access patient records, write prescriptions, and manage appointments on the go. Patients can also book appointments and view their health records through the patient portal app.

Security is our top priority. cloudeVITA uses enterprise-grade encryption (AES-256) for all data at rest and in transit. We maintain ISO/IEC 27001:2022 certification for information security. Regular security audits and penetration testing ensure the highest level of data protection.

Data is backed up automatically every day with point-in-time recovery capability. Backups are stored in geographically separate data centers to ensure data availability even in case of disasters.

Yes! We offer a 14-day free trial with full access to all features. No credit card required to start. You can also book a free demo to see the system in action before signing up.

We offer multiple support channels including email, phone, and live chat. Enterprise plans include a dedicated account manager and 24/7 phone support. Our support team is available Monday to Saturday, 9 AM to 8 PM IST for all other plans.

Yes, you can cancel your subscription at any time. For monthly plans, cancellation takes effect at the end of the current billing cycle. For annual plans, you can request a pro-rated refund within the first 30 days. Your data will be available for export before account closure.