Frequently asked questions

Typically 2–4 weeks depending on hospital size and chosen modules — including setup, data migration, customization and training, following our 4-step process: Consultative Service → Setup & Implementation → User Training → Ongoing Support.

Yes, comprehensive training is included with every plan — both on-site and online, for doctors, nurses, receptionists, pharmacists, lab technicians and administrators. Materials and video tutorials are provided.

Absolutely. Our team migrates existing patient records, billing data and other critical information, supporting imports from Excel, CSV and direct database migration.

Yes — built-in telemedicine lets doctors run video consultations, send reports, write prescriptions and manage appointments from within the platform.

Yes. cloudeVITA integrates with various lab analyzers so results import automatically, reducing manual entry and errors.

Yes, for Android and iOS. Doctors access records, write prescriptions and manage appointments on the go, and patients can book appointments and view records through the patient portal app.

Security is our top priority. cloudeVITA uses enterprise-grade AES-256 encryption at rest and in transit, and maintains ISO/IEC 27001:2022 certification. Regular audits and penetration testing ensure the highest protection.

Data is backed up automatically every day with point-in-time recovery. Backups are stored in geographically separate data centers to ensure availability even during disasters.

Yes — a 14-day free trial with full feature access, no credit card required. You can also book a free demo to see the system in action first.

Email, phone and live chat. Enterprise plans include a dedicated account manager and 24/7 phone support; other plans are supported Monday–Saturday, 9 AM–8 PM IST.

Yes, anytime. Monthly cancellations take effect at the end of the billing cycle; annual plans can request a pro-rated refund within the first 30 days. Your data is available for export before closure.